TL;DR: Replaced hours of manual form transcription per applicant with an automated system that generated multilingual government PDFs directly from web intake — eliminating re-entry entirely.
Client
Mitziti
Role
Web & UX Consultant
Context
Mitziti was a Tel Aviv legal tech startup helping people navigate complex government disability and assistance applications in Israel — a process involving multilingual official forms, strict formatting requirements, and multiple parties. Automation was central to the product’s value proposition: making the application process more seamless for users and connecting them with legal assistance throughout.
The Problem
The standard application process had applicants manually filling out repetitive government forms. Mitziti had a Wix-based site collecting applicant information through web forms, but had no connection to the downstream document workflow. The process was slow, error-prone, and directly undermined the product’s promise of making applications easier.
My Approach
- Mapped the full applicant-to-submission workflow, identifying every manual step and handoff point between intake, document generation, and attorney review
- Conducted stakeholder interviews with staff and attorneys to understand form requirements, edge cases, error patterns, and review needs
- Rebuilt the Wix intake forms so they worked with the downstream document workflow I was building — restructuring field logic to eliminate duplicate data entry (e.g., government forms requiring users to enter their name multiple times), ensuring proper formatting for a combination of right-to-left and left-to-right languages, adding seamless image and signature upload functionality, and reducing errors at the source
- Engineered a document generation system that automatically populated the official multilingual government PDF templates from web form inputs, using low-code services to handle the PDF manipulation layer
- Built automated routing: completed documents delivered directly to applicants; packaged document directories sent to attorneys without requiring them to track down files across locations, email, or web submissions
Outcome
Manual data re-entry was eliminated entirely. What had previously required hours of transcription per applicant became an automated step. Attorneys received clean, organized document packages without having to track down files across multiple locations and systems. The system demonstrated what tends to be true in most process problems: “this has to be done by hand” is usually an assumption someone forgot to question, not an actual constraint.