Automated Government Document Workflow
TL;DR: Replaced hours of manual form transcription per applicant with an automated system that generated multilingual government PDFs directly from web intake — eliminating re-entry entirely.
Tagged: Heuristic Analysis
UX Discovery for a SaaS IT Platform
TL;DR: Structured research across user segments from SMBs to healthcare orgs revealed that customer service gaps — not features — were the core problem, enabling targeted remedies for the first time.