UX Discovery for a SaaS IT Platform
TL;DR: Structured research across user segments from SMBs to healthcare orgs revealed that customer service gaps — not features — were the core problem, enabling targeted remedies for the first time.
Tagged: Stakeholder Management
Post-Hurricane Sandy Infrastructure Report
TL;DR: Coordinated visual content from 50+ agencies under a hard deadline for a landmark climate report that shaped NYC disaster policy across multiple administrations.